Rates & General Information

Transferring Service

Do you want to transfer service from a current Little Elm account to a new location in Little Elm? The fee is $15 and your current account must be in good standing. The final bill payment at the original residence remains customer responsibility.

Telephone Notifications

Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or to opt-out of receiving telephone notifications please contact us at 214-975-0480 or Utility Billing 

Disconnection of Service 

Customers who are moving from the Town of Little Elm need to call a customer service representative at 214-975-0480. The final bill will have the deposit applied to it. Accounts with a credit balance will have checks mailed within two weeks after the final statement; however, accounts with credit balances are not mailed automatically. Please give the customer service representative a forwarding address when disconnecting your service.

Utility Forms/Resources

• Bank Draft Authorization Form (PDF) Application to automate utility bill payments by bank draft.
• Water Leak Adjustment Request Form (PDF)  Application requesting a review of a utility account. Complete the front side of the form and include all required documentation listed before submitting it for consideration.
• Higher Water Consumption Troubleshooting Tips (PDF)  Helpful tips regarding water consumption.