Water Billing / Customer Service

New Customer Information - Sign Up Here!

The Utility Billing Office manages the billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, trash and recycling bin replacement, and providing trash and recycling service information to new customers.

Need a new trash can? Call us at 214-975-0480! 
Note: stay on the line after the recorded message to speak to a Utility Billing Customer Service Representative. 

Rates and Fees


(Note: Union Park, Hillstone Point, Prairie Oaks, Paloma Creek, and Lakeside Estates are serviced by Mustang Water, 940-440-9561. Residents living in Frisco Ranch and Frisco Hills are serviced by Denton County Fresh Water District 8C and can contact Acadia Water at 972-987-4250 for assistance.
The payment system used to process water bill payments will be undergoing maintenance this weekend (Friday, April 24- Sunday, April 26). Payments cannot be processed at this time. Payment processing will resume on Monday, April 27. If you need to make a payment, please utilize our drop box in front of Town Hall (please no cash). Questions? Call Utility Billing at 214-975-0480 Monday-Thursday 8 a.m.-5 p.m. and Friday 7:30-11:30 a.m.

A utility billing drop box is located is located in front of the Little Elm Town Hall at 100 W. Eldorado Parkway, Little Elm, TX 75068. Payments dropped in this drop box after 8 a.m. are not processed until the next business day. To avoid penalties and/or service/reconnect fees from being applied to your account, your payment must be made in the office by 5 p.m. on the bill's due date.

For questions and/or emergency issues please call 214-975-0480 and follow the prompts.

The Utility Billing office will be closed the following holidays:
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)