Show All Answers

1. Does the Fire Department offer CPR classes?

No, not currently. Contact the American Heart Association or the Dallas Chapter of the American Red Cross for information on CPR classes offered in our area. 

2. I have questions about my ambulance bill. Who do I call?

All ambulance billing is outsourced to a third party. If you need to provide insurance information or have a question about a bill, please contact Emergicon toll-free at 1-877-602-2060 for assistance. Payments for ambulance billing should be mailed directly to Emergicon per the instructions provided on the billing. Payments are not accepted at any of our fire stations.

3. Does the Fire Department host birthday parties?

No, but we can arrange for a fire engine to stop by your party if the location is in Town limits. Call 214-975-0420 to schedule.

4. I changed the battery in my smoke detector, but it keeps beeping.

Batteries in all smoke detectors need to be changed out simultaneously, preferably twice a year. Dust and dirt buildup also affects how well the units operate, so clean your smoke detectors thoroughly when you change out the batteries. Additionally, smoke detectors have a life span of around ten years. 

If your home is close to this age, you can remove one of your smoke detectors and see the manufacture date on the back label. If the detector is nearly ten years old or older, you may need to replace the detector(s). 

If the problem persists, contact the fire administration office at 214-975-0420 during normal business hours. After hours, call LEPD non-emergency 214-975-0460.

5. Does the Town have a tornado shelter?

No, residents are encouraged to shelter in place during severe weather. Information links on emergency preparedness can be found on the Town's website under Departments, then Emergency Management.

6. Who do I contact about a home safety inspection for adoption or foster home designation?

To schedule a home safety inspection, contact the Fire Marshal at 214-975-0417.

7. Does the Fire Department assist in car seat installation?

No. Please check with one of the local hospitals or search for car seat techs in the area online. 

8. Does the Town require a burn permit for outdoor burning?

Yes, for residents living within town limits. You may burn brush, but no trash or building material. Permits are $25 and can be purchased at the Public Safety Building, Records Section in the lobby at 88 W. Eldorado Parkway, Monday-Friday between 7:30 a.m. and 5L30 p.m.. Payments by check or cash (exact change please). For residents outside town limits, visit Denton County's website for information on their burn permit process. If you are not sure if you are in the Town limits or in the county, contact the Fire Marshal 214-975-0417 for clarification.

Denton County website

9. Is today a burn day?

Denton County’s Emergency Management Office makes the determination on burn days. Call 940-349-2840 for automated information and to log in your control burn or visit Denton County's website.

Denton County website