Show All Answers

1. What items can be recycled?

Residents may place the following recycling items in the blue 95-gallon recycling cart. Follow this link to our trash and recycling Guidelines. 

2. Can I get an additional trash/recycle cart? Is there a charge?

You can order additional carts by contacting the Utility Billing Department at 214-975-0480. There will be an additional charge for trash ($7.23) and recycling ($2.34) carts.

3. My trash cart is missing or stolen. How do I get another one?

Contact the Utility Billing Department at 214-975-0480. There will be a charge of $75 for lost or stolen carts. 

4. Who do I call to report a broken or damaged trash/recycling cart?

Contact the Utility Billing Department at 214-975-0480. 

5. How do I get a trash/recycling cart?

To start services, contact the Utility Billing Department at 214-975-0480. 

6. Who do I call to report a missed trash or recycling collection?

Contact the Utility Billing Department at 214-975-0480. 

7. What time of day will the carts be emptied?

Trash and recycling carts will be emptied between 7 a.m. and 7 p.m. Carts MUST be curbside by 7 a.m. for service.

8. Can I drop off payments for my utility bills after hours?

Yes, there is an after-hours drop box conveniently located in front of Town Hall at 100 W. Eldorado Parkway. It is located in the median of the front entrance loop. You can pull right up to the drop box and insert your bill without leaving your vehicle.

9. How can I sign up for auto draft payments for my utility bills through my bank account?

Learn more https://www.littleelm.org/1379/Online-Bill-Pay-Options. 

10. How can I sign up for recurring credit card payments online for my utility bills?

Signing up is quick and easy. Be sure to have a current bill on hand to complete registration and CLICK HERE when you're ready.

11. Can I call Utility Billing for more information about my bill or services?

Yes, we are open Monday through Thursday 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m. to answer any water or trash billing questions for you at 214-975-0480.

12. What’s my trash/recycling pick up day? Will the upcoming holiday disrupt services?

View the Town’s 2021 Trash & Recycling Map

13. How do I schedule a large item pick up?

You do not have to schedule a pick up for bulk trash. Simply place the items on the curb on MONDAY by 7 a.m. on your designated bulk trash week. Additional pickups may be scheduled through CWD by calling 972-392-9300; however, additional rates and fees may apply. 

14. My cart has a red tag, what does this mean?

The reason for non-service should be printed on the red tag. The top five causes of red tags are: 

• Cart placed too close to fixed objects. Due to automated arms on the truck, place your bins three feet away from any object.
• Lids not completely closed. Lids must be completely closed in order to be serviced.
• Out of reach. Carts need to be placed at the curb or at the edge of the alley. Lids need to open facing the truck.
• Hazardous waste. Town of Little Elm residents may drop hazardous materials can be disposed of at the Town Courtesy Drop-Site at 1600 Brenda Ln, Little Elm, TX 75068 during our Clean and Green Events in the fall and spring.
• Bulk pick up. The item left out was too large for the cart. Large bulky items need to be placed at the curb on your designated bulk trash pickup.

15. How do I dispose of old paint, pool chemicals, or pesticides?

Town of Little Elm residents may drop hazardous materials can be disposed of at the Town Courtesy Drop-Site at 1690 E. Eldorado Parkway, Little Elm, TX 75068 during our Clean and Green Events in the fall and spring. 

16. How do I dispose of tree limbs/fencing?

Cut tree limbs and tie into 4-foot by 2-foot bundles of less than 50 pounds and place at the curb on your designated bulk trash week.