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US 380 is a state highway and is under the control of the Texas Department of Transportation (TxDOT). Although controlled by the state, the portion of the road that is between FM 720/Oak Grove Parkway and Doe Creek is within the Little Elm Town limits. TxDOT controls the speed limit, signal light placement and timing, and construction projects; however, the Town of Little Elm provides law enforcement and traffic control along with the Denton County Sherriff's Office and the Department of Public Safety.
TxDOT sets the speed limit for 380; however, the speed limit is enforced by the Town of Little Elm in conjunction with the Denton County Sherriff's Office and the Department of Public Safety.
TxDOT also manages the timing of signals and placement of traffic signal along 380.
The portion of 380 that runs through Little Elm, as well as the entire Town of Little Elm, is hands-free. Remember, when in Town, put it down! Click here to watch our Hands Free When Driving video.
Currently, there is no plan for the Town of Little Elm to annex unincorporated parts of Paloma Creek.
Monday through Thursday, 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m., except for federal holidays and weather emergencies.
We are located at 1605 Mark Tree Lane, Little Elm, TX 75068.
We are located at 1605 Mark Tree Lane Little Elm, TX 75068. We are open to the public Monday–Friday from 10 a.m.-5 p.m., and Saturday from 10 a.m.-1 p.m.
To file a complaint or request service, please call 972377-1898 to speak with an Animal Services Officer. If an ASO is not available to personally answer your call, please leave a voicemail and your call will be returned as soon as possible. The ASO will need the exact physical address of the complaint, description of the animal (if known), owner’s address (if known), and nature of the complaint. The request for service will be assigned to a field ASO who will investigate the complaint and take appropriate action.
Most of the animals needing new homes can be seen on our Adoption Information page. Our selection changes regularly, so if you are interested in adopting a pet, we ask that you visit our shelter during regular business hours. We cannot hold animals for potential adopters, and all adoptions are done on a first come, first serve basis.
Lost: If you have a lost pet, we will ask that you come to the shelter or visit our lost and found page, and make a lost/found report. It is the owner’s responsibility to visit the shelter and reclaim any lost pet before the expiration of the animal’s five-day hold period.
Found: All found animals must be reported to Animal Services. Finders can bring the animal to our shelter anytime during our regular hours, or they can request that an Animal Services Officer pick the animal up from their residence. If you are willing to care for the animal until the owner can be located, please let us know when you report it and bring the animal to the shelter or take to a vet to be scanned for a microchip. Please be advised that after five days, you are considered the owner of said found animal and will be required to abide by all City Ordinances and State Laws, including rabies vaccination.
Town of Little Elm residents can bring their pets to the Animal Shelter anytime during the regular hours. **Proof of residency will be required in order to surrender an animal, such as a water bill or electric bill. All animals that are surrendered by their owner immediately become the property of the Town of Little Elm. While euthanasia is always a last resort, Little Elm Animal Services can never guarantee adoption for any animal that is surrendered to us, and therefore, request that animals only be brought to us when no other housing alternatives are available.
Town of Little Elm residents can bring their pets to the shelter for euthanasia anytime during our regular shelter hours. **We do not provide euthanasia services on Saturdays.
The owner must sign a euthanasia request form pay a $35.00 fee to perform this service. We request that residents bring their animal to the shelter. All euthanasia is performed by a humane lethal injection and the remains are then cremated. Owners may not be present when the euthanasia is performed and no private cremations are offered. If the owner wants a private cremation or for remains to be returned to them, they must make arrangements with one of the local private crematories and let us know which company will be coming to pick the remains up at the time the animal is brought to the shelter.
Sightings of coyotes and bobcats are common in Little Elm and throughout the North Texas area. A sighting of a healthy coyote/bobcat does not constitute a threat to residents, and as long as their behavior appears normal, there is no reason to contact Animal Services. Contrary to popular belief, these animals do not live only in rural settings, and many have adapted to survive in suburban and urban areas.
These small predators may appear to be a threat, but pose very little danger to people. On rare occasions, pets have been attacked by a coyote or bobcat.
Homeowners actually benefit from the presence of coyotes and bobcats because their predation keeps the population of rodents and vermin in the area. For more information, visit www.dfwwildlife.org.
• Do keep small dogs and cats inside at night.
• Do keep the covers secured on your trash receptacles.
• Do keep your dog and cat on a leash (as required by city ordinance).
• Do report the coyote/bobcat sighting to the DFW Wildlife Coalition at 972-234-9453.
• Do try to consider that they were here first.
• Don’t feed your pets on the back porch or leave food out overnight.
• Don’t walk your small dog in wooded areas.
• Don’t approach, chase, make noises at, throw rocks at, or otherwise taunt a coyote or bobcat.
• Don’t approach any wild animal that appears trapped, injured, or sick. Contact Animal Services immediately at 972-377-1898.
• Don’t ever try to touch a coyote, bobcat, or any other wild animal.
If you are bitten by an animal, even if it is your own animal, you are required by State law to report the bite to your Local Rabies Control Authority. If after hours, you can call our on-call officer at 469-853-2929, and an officer will be in contact with you.
Many times these animals are not "orphans" at all; they are either already old enough to be on their own or are still being cared for by parents who purposely stay away to prevent attracting predators. The best thing to do is to call the DFW Wildlife Coalition at 972-234-9453 or visit www.dfwwildlife.org for more information. They can help you determine if the animal is in need of assistance and contact a local wildlife rehabilitator if necessary.
The Little Elm Shelter does not provide vaccinations to the public, however, Texas Coalition for Animal Protection (TCAP) comes to the shelter quarterly to provide low-cost vaccinations and other basic veterinary services such as heartworm tests, nail trims, and other treatments. You can contact the Animal Shelter at 972-377-1898 for more information or visit the info page here.
The Little Elm Animal Services officers are not equipped to handle bees. A pest control or professional bee removal company would need to be contacted to remove the bees.
If a snake is in your home or garage, an Animal Services Officer will remove it. If the snake is in your yard, those will not be removed. Your yard is their natural habitat. If the snake is left alone, it will leave on its own.
If you have additional questions, or you need more information, contact Animal Services at 972-234-9453.
The code enforcement process is typically initiated in several ways: 1) observation of a code violation by Town staff as they patrol the community and do their jobs; 2) as a consequence of an action (for example, an application for a building permit or a request for a zoning variance); or 3) in response to a complaint by an individual.
A complaint about a possible code violation is made by letter, telephone, email, or in person to the appropriate Town department. In an average year, the Town receives thousands of complaints related to possible code enforcement violations.Please be prepared with specific information, such as the address of the property, detailed description of the situation, and the length of time you have observed the situation. Complaints may be made anonymously (however, this may restrict the Town's ability to follow-up on the complaint or our ability to obtain additional details which might assist in resolving the situation).
Town staff responds to code enforcement complaints according to the impact of the violation on the community. Situations that appear to pose a serious risk to health and safety are given top priority; others are pursued in the order in which they are received.
For all types of code complaints, the first step in the follow-up procedure is personal contact by a Town staff member to ascertain if a code violation exists, and to request remediation. If the individual responsible for the situation is not available, or appears unwilling to voluntarily correct the code violation in a timely manner, a notice of violation or a citation may be issued. The Town may also take court action if the situation poses a significant risk to the community or if the individual has ignored previous notices/citations.
The Little Elm EDC is charged with attracting new commercial business, new tourism opportunities, and new jobs to Little Elm. Our mission is to advance economic development in Little Elm while capitalizing on our lakeside character and sense of community.
The Little Elm Economic Development Corporation recommends to local residents and prospective entrepreneurs who desire to locate a small business in the Town to contact the following governmental agencies for information on business planning and how to develop a plan to finance a business. Learn more on our Economic Development Corporation site here.
• U.S. Small Business Administration
• Texas Guide to Starting a Business
• Texas Commission on Environmental Quality
• North Central Texas College Small Business Development Center
We are more than happy to help identify space for perspective businesses looking for tenant space, once a business plan has been solidified. That business plan should to include the following information:
• The amount of the capital investment
• Number of jobs it will create
• Anticipated Annual Sales
• Will it all be taxable? If so, what percent sales tax is expected to be generated
Buying online and having your items delivered to an address within Little Elm‘s geographical boundaries helps because the sales tax from those purchases are allocated to the Town.
These pass through expenses of leasing are portions tenants or lessees pay in addition to the lease fee, or rent to the landlord or lessor. The NNN fees are property taxes, property insurance, and common area maintenance and will change year to year based on the reassessed values.
The market determines the need for these services. Each business owner will do an analysis to determine if the market can bear another one of these types of businesses. Usually, they take smaller spaces and are willing to pay the higher lease rates to be in an area with the draw of a big box retailer.
We are always happy to take suggestions! A contact name and number/email for the business you like is always helpful. The biggest challenge is knowing who to contact. We consider all suggestions, and pursue the businesses that emulate the Town’s strategic vision and the probability of the operator’s success. It is important to know that often corporations have specific criteria that must be met before they will consider a site. Occasionally the town may not meet the benchmarks they require, but we constantly circle back to those businesses in hopes that will consider us in the future. Feel free to send your ideas our way! We are always willing to chase perspective leads & try and recruit those unique venues to Little Elm.
Payments for ambulance billing should be mailed directly to Emergicon per the instructions provided on the billing. Payments are not accepted at any of our fire stations.
No, but we can arrange for a fire engine to stop by your party if the location is in town. Contact Andy Sissney or Chris Hoelscher at email@example.com to provide specifics on your event or call 214-975-0417 to schedule.
Additionally, smoke detectors have an life span of around ten (10) years. If your home is close to this age, you can remove one of your smoke detectors and see the manufacture date on the back label. If the detector is nearly 10 years old or older, you may need to replace the detector(s).
If the problem persists, contact the fire administration office at 214-975-0420 during normal business hours. After hours, contact Denton County at 1-940-349-1600.
For residents outside town limits, visit Denton County's website for information on their burn permit process. If you are not sure if you are in the Town limits or in the county, contact Andy Sissney at firstname.lastname@example.org or 214-975-0417 for clarification. Denton County website
For information on how to become involved in Little Elm Fire Department’s Explorer Program, please contact Chris Hoelscher at 972-731-3289 or email@example.com for details.
Garage sale permits are available at the Receptionist Desk located on the first floor of Town Hall (100 West Eldorado Parkway) Monday through Thursday, 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m. Garage Sale Permits can also be purchased online using a credit card here.
After purchasing, you can go to the Little Elm Public Library or Little Elm Recreation Center with their receipt to exchange for five garage sale signs.
During regular business hours, residents can visit the Permitting Department in Town Hall to purchase Garage Sale Permits in person or redeem their receipt.
The fee is $10.00 (cash or check) and includes five (5) signs that meet our specifications. The permit may only be obtained by an adult occupant of the property where the garage sale will be conducted, or their designated representative. Proof of ownership or occupancy may be verified by the Town by a copy of the deed, copy of the rental or lease agreement or by water account information. You will be required to post a copy of the permit on the location of the garage sale throughout the duration of the sale.
Community garage sales do not count against your three allowed sales per year.
A garage sale permit will be valid for up to three consecutive calendar days. On each day, the garage sale is allowed to open 30 minutes following the sunrise and must close 30 minutes before sunset. All garage sale items must be removed by 8 a.m. the day following the last day of the sale.
If the applicant does not notify the Planning & Development Department the following business day, the garage sale will be counted. Permit fees will not be refunded under any circumstances.
Items must be placed at least seven feet back from the curb and at least five feet from the sides of the property.
The garage sale will be counted as a sale for the property on which it takes place. The number of families in the garage sale is not restricted.
You must show proof of current address in the form of an ID or document such as a lease or utility bill. Parents can obtain a card for their minor children. Download the Library Card Application
If an item is checked out you may place a hold to reserve that item.
Currently the library is accepting donations that are in good/like new condition. Current or recent best sellers, CDs, or DVDs may be added to our collection, but donated items become the property of Little Elm Public Library and we reserve the right to handle as is appropriate.
For more details about library cards, holds, renewals, visit https://www.littleelmlibrary.org/
If you lose or forget your PIN a new PIN can only be issued in person.
Rentals must be made in person Monday through Thursday, 7:30 a.m. to 5:30 p.m. or Friday 7:30 a.m. to 11:30 a.m. at the Parks and Recreation Administrative Office inside the Little Elm Recreation Center at 303 Main St., Little Elm, TX 75068.
If you have any questions regarding our rental facilities, please contact the Parks and Recreation Department at 972-731-3296. Fees Rental fees can be paid for by cash, check or money order, payable to "Town of Little Elm", or credit cards. Payments, fee and deposit, are due at the time of reservation. We do not hold reservations without payment. The deposit will be returned by mail 2-3 weeks after event, as long as there are no violations of the rules.
You can rent pavilions at Little Elm Beach (two available), Beard Park, and the Splash Pad. There are rooms at the Little Elm Recreation Center available, and the Community Center.
You can register your child through the Little Elm Area Youth Sports Association (LEAYSA) website.
No, they are free for residents and non-residents. There is a parking fee in Little Elm Park between Memorial weekend and Labor Day, including Friday, June 15. This does NOT include July 4. It is $10 per car each time you park. Or, season passes are available at the Rec Center; $25/resident and $75/non-resident.
There is a $10 per vehicle fee per trip into the park, every Friday, Saturday, and Sunday, May 1 through Labor Day. Parking attendants take cash or credit cards onsite. We also offer a Resident Seasonal Parking Pass for $25 and Non-Resident Seasonal Parking Pass for $75. Passes are usually available in April each year. Purchasing a Little Elm Park Season Parking Pass does not guarantee you a parking spot.
This pass is not valid on the Fourth of July.
To purchase a Season Parking Pass, please visit The Rec at The Lakefront™ at 303 Main Street.
Regulating the way in which property develops also provides citizens with an idea of the type of future development which can occur in their neighborhood or adjacent to their business.
Zoning is also one of several tools to use in implementing the Town’s long-range plans.
For example, in the more intense commercial and industrial districts, there are increased setback and screening standards when located next to residentially-zoned properties. These standards decrease adverse impacts on residential property.
The Town of Little Elm has 22 zoning districts each with their own requirements and allowed uses.
In addition, an applicant can ask for a Planned Development, which allows the applicant to “pick and choose” their uses and development requirements. A PD will require additional reviews by Town Staff prior to going to public hearing and the applicant will have to provide the Town with detailed site plans along with their application.
Zoning Request(<50 acres): $500
Zoning Request(>50 acres): $500 + $10/acre
Planned Development(PD): $900 + $20/acre
Specific Use Permit(SUP): $300
All uses listed in a chart in Section 6 of our Zoning Ordinance. Contact the Planning and Development Department at 214-975-0472 to verify the type of zoning you need for a specific use. Staff will discuss your proposed uses and whether those uses are permitted in your current zoning district. If your intended use is not permitted, staff will advise you as to the zoning district you would need to apply for.
The Planning staff will discuss the surrounding zoning, land uses, recent area zoning trends, adopted development-related policies and any other factors important to your zoning change. Staff will also provide you with a zoning application form and a submittal schedule.
The applicant will also be held responsible to make sure that a sign is erected on the property making the public hearing known. Sign specifications, applications and other information is available below.
The process for obtaining a SUP is similar to the zoning process. The Planning and Zoning Commission, Town Council and/or Town Staff may require a site plan and/or a feasibility study to be included with the SUP application. Section 6 of the Town’s Zoning Ordinance lists what SUPs are available in each Zoning District.
In addition to speaking at the Public Hearing, you may also send letters to the Commission and Council or discuss the case with the members. A more formal process is to submit a petition of support of opposition to the case.
There are several different types of plats and different processes for approving plats. Contact the Planning and Development Department for additional information at 214-975-0472. Preliminary Plat A Preliminary Plat is required if you are dividing your property into more than one lot. This step may be skipped if you are platting a one-lot subdivision. A Preliminary Plat shows the street layout, lots and other information needed to ensure that the subdivision design concept conforms with Town and State regulations. It is intended to be general in nature, showing approximate locations and dimensions. Final Plat A Final Plat is the next step in the development process after approval of a Preliminary Plat by the Planning and Zoning Commission and Town Council. The Final plat is a technical drawing showing the exact dimensions and bearings and is the instrument which becomes the official, permanent record of the division of land filed with Denton County. Final plats must comply with the approved Preliminary Plat. A Final Plat may be created for every lot shown on the approved Preliminary Plat or for a portion of the lots shown on the Preliminary Plat. Replat A replat is required when you are revising existing platted lots or combining platted and unplatted lots for the purpose of creating a new lot configuration. Certain replats require a public hearing and written notice to other property owners within the existing subdivision. Amended Plat An Amended Plat is used if you are relocating an internal lot line, combining lots, correcting an error, or other minor changes. This is approved administratively.
If construction is anticipated to follow platting, a signed copy of the Engineering Plan checklist is required along with preliminary Engineering Plans.
Replats may also require mailing labels (Avery 5160) with the property owner’s addresses for every lot within the subdivision.
You will need to submit seven (7) folded copies of your plat (24”X36”) and seven (7) copies of the engineering plans (if construction will follow platting).
Checklists, applications, the submittal schedule and our Subdivision Ordinance can be obtained at the Planning and Development Department or can be accessed below.
Preliminary PlatSingle Family $300 + $15/lotMulti-Family and Non-Residential $300 + $25/acre
Final PlatSingle Family $300 + $10/lotMulti-Family & Non-Residential $300 + $20/acre
ReplatSingle Family $200 + $15/lot + postageMulti-Family & Non-Residential $200 + $25/acre
Amended PlatAmended Plat $100 + $20/lot
Plats must be prepared by a licensed land surveyor or engineer.
A plat is not the property survey required by mortgage companies when closing the sale of property.
Plats are reviewed for compliance with regulations regarding minimum lot size and lot width; setbacks; street access and size; utility provisions; parks and open space provisions; and drainage and flood protection.
1. If your property is vacant, has never been platted and you wish to build a new structure on it. A plat is not required if you are adding to or altering an existing home or adding a storage shed, etc.
2. If you are selling a portion of the property you own, you must have a plat showing all the property you own and how you intend to divide it approved by the Town.
3. If you own two adjacent lots and wish to build over the common lot line.
Go to any office of the Texas Department of Public Safety.
If you believe that the Little Elm Police Department has property that belongs to you, please call Detective Olson at 214-618-1874 or by e-mail at firstname.lastname@example.org Once we have verified that we have your property, we will set up an appointment time for you to retrieve your property. The Property and Evidence Room is purposely controlled by a single detective to ensure consistency and comply with chain of custody requirements. As a result, Detective Olson may be out of the station conducting other business and may not be available to immediately assist you. Please ensure that you have an appointment before coming to the Police Department to retrieve your property.
On Thursday, May 13, the Federal Aviation Administration (FAA) issued new rules for hobbyist drone pilots to keep the national airspace safe and available for both manned and unmanned aircraft. Hobbyist or recreational drone pilots are no longer exempt under Section 336 and are now required to follow these new FAA rules and regulations in controlled airspace.
But, what about flying drones in residential areas? This is a question that we hear frequently. The answer is: currently, no Town ordinance prevents a drone from flying over a residence.
We are regulated by federal law regarding restricting certain movement of drones because of federal airspace laws in part (FRN 49 USC44809), but Section 423 of government code Title 4 states in part:
Sec. 423.003. OFFENSE: ILLEGAL USE OF UNMANNED AIRCRAFT TO CAPTURE IMAGE. (a) A person commits an offense if the person uses an unmanned aircraft to capture an image of an individual or privately owned real property in this state with the intent to conduct surveillance on the individual or property captured in the image.
(b) An offense under this section is a Class C misdemeanor.
(c) It is a defense to prosecution under this section that the person destroyed the image:
(1) as soon as the person had knowledge that the image was captured in violation of this section; and
(2) without disclosing, displaying, or distributing the image to a third party.
(d) In this section, "intent" has the meaning assigned by Section 6.03, Penal Code.
If you have questions or concerns about a drone near your property, call the Little Elm Police Department Nonemergency number at 940-349-1600. Read the new rules for drones from the FAA here.
The general speed limit is determined by the State of Texas; however, local municipalities may work within these guidelines to determine the speed limit in certain areas.
Contact the Little Elm Police Department. The Police Department can deploy radar trailers and additional patrol officers to an area of concern, which has been shown to be the best method of ensuring drivers maintain speed control.
The State of Texas Transportation Code establishes a 30 mph speed limit on all residential streets.
Local entities have limited ability to change residential speed limits. In certain situations, there are opportunities to lower the speed limit to 25 mph. However, the criteria and signage requirements typically make this unfeasible.
Based on historic evidence, Town Staff has found that law enforcement is the best method to ensure drivers maintain speed control. The Police Department can deploy radar trailers and additional patrol officers to an area of concern.
They have limited effectiveness, inhibit emergency vehicles' ability to respond, cause drivers to lose control and veer from the road, and cause damage to the undercarriage of vehicles. They can also increase air pollution in neighborhoods due to rapid slowing and acceleration.
· Warning signs are intended to alert drivers to unexpected or unusual conditions. The presence of children in a residential area is neither unusual nor unexpected, and so these signs provide no useful information to drivers and no clear direction as to how drivers should react.
· There is no evidence to indicate that these signs actually reduce speeds or crash rates.
· The use of unnecessary and ineffective warning signs breeds a general lack of respect for all traffic signs, potentially harming the effectiveness of critical signing.
· The signs provide children and parents with a false sense of security which can actually lead to an increased risk, as they incorrectly imply that it is safe and acceptable to play in the street.
· The use of these signs in some neighborhoods incorrectly implies that children are not present in other neighborhoods that do not have signs, and that motorists do not need to be alert for children in those areas.
· The presence of signs in some areas encourages requests for those signs in other areas. To be fair, signs would need to be posted on nearly every block of every street, making them meaningless to drivers.
· Federal and State standards do not permit the use of these non-standard signs on public roadways for the reasons described above.
· Although "Children at Play" and similar signs are not permitted, the Town does install other warning signs when appropriate to alert divers to specific locations which might have unusually high concentrations of children near or crossing the roadway, such as schools and playgrounds.
Residents may place the following recycling items in the blue 95-gallon recycling cart. The most common items are listed below. Follow this link to our trash and recycling Guidelines.
You can order additional carts by contacting the Utility Billing Department at 214-975-0480. There will be an additional charge for trash ($7.23) and recycling ($2.34) carts.
Contact the Utility Billing Department at 214-975-0480. There will be a charge of $75 for lost or stolen carts.
Contact the Utility Billing Department at 214-975-0480.
To start services, contact the Utility Billing Department at 214-975-0480.
Trash carts will be emptied between 7 a.m. and 7 p.m. Carts MUST be curbside by 7 a.m. for service.
Yes, there is a drop-box conveniently located at Town Hall at the front doors of the Library, 100 W. Eldorado Pkwy, Little Elm, TX 75068
Please complete the confidentiality form and return it to the Utility Billing Department. Instructions are provided on the form.
Signing up is quick and easy. Be sure to have a current bill on hand to complete registration and CLICK HERE when you're ready.
Yes, we are open Monday through Thursday 7:30 a.m. to 5:30 p.m., and Friday 7:30 a.m. to 11:30 a.m. to answer any water or trash billing questions for you at 214-975-0480.
Click HERE for Email Updates & Reminders
View the Town’s 2021 Trash & Recycling Map. You can find the Holiday Pickup Schedule here.
Residents may place the following recycling items in the blue 95-gallon recycling cart. The most common items are listed below. Follow this link to our trash and recycling Guidelines.
Please see the directions on the top of recycling cart for more information.
You do not have to schedule a pick up for bulk trash. Simply place the items on the curb on MONDAY by 7:00 a.m. on your designated bulk trash week. Additional pickups may be scheduled through CWD by calling 972-392-9300; however, additional rates and fees may apply. View the bulk trash pick up calendar.
The reason for non-service should be printed on the red tag. The top five causes of red tags are:
Town of Little Elm residents may drop hazardous materials can be disposed of at the Town Courtesy Drop-Site at 1600 Brenda Lane, Little Elm, TX 75068 during our Clean and Green Events in the fall and spring.
Cut tree limbs and tie into 4-foot by 2-foot bundles of less than 50 pounds and place at the curb on your designated bulk trash week. View the Bulk and Brush page.
The property must have no outstanding fees, liens or other amounts due to the Town prior to the Residential Safety Inspection. This includes but is not limited to outstanding utilities bills or fees for code violations.
If a residence fails the inspection, the building inspector will give notice of noncompliance to the owner, and permanent water and utilities will not be authorized. If corrections are not made within 10 days, temporary utilities will be disconnected.
A. No person shall serve as Mayor for more than three (3) successive terms, and no person shall serve on Council for more the three (3) successive terms.
No. A city employee will do this for you at no cost. The water meter is the property of the City and damages to the meter could be charged to you. Call the Public Works Department at 972-377-5556 or after hours, call emergency number 214-975-0840 and on-call personnel will be notified and dispatched.
Yes, you are required to keep your water meter clear and accessible for reading and maintenance purposes. This includes meters located in utility easements.
Yes, it is necessary that you contact a Utility Billing Customer Representative to close your account in advance to you moving. This may be done either in person, by phone, or by sending us a letter telling us the date you want your account closed and where to send the final bill. You will be responsible for payment of services through the date of your closing.
In case of a sewage backup, notify Public Works by calling 972-377-5556. They will check the Town’s main to determine if the problem is the Town’s responsibility or the homeowners.
Customer Service is open from 7:30 a.m.-5:30 p.m., Monday-Thursday, and 7:30 a.m.-11:30 a.m. on Friday.
The Town is responsible for the main lines and meter up to the point of the customer’s service line connection to the meter.
The Town is responsible for sewer main lines and service lateral line repairs up to the customer’s property line.
Payment is due on the 20th of each month unless it falls on a weekend, the payment will be due the following business day by 5 p.m.A 10 percent penalty is applied on the following business day after the due date and a reminder is mailed/emailed with a cutoff date.